We are Malayan Flour Mills Berhad, an established billions ringgit public listed food manufacturing company. We aspire to be a leading food manufacturing enterprise in the region and have also diversified our business from flour milling to the sale of raw materials and integrated poultry business. Our integrated poultry business includes the breeding and sale of day-old chicks, broiler and breeder farming, processing and sale of poultry products, and feeds milling. With over 50 years of experience and a workforce of over 2600 in Malaysia and Vietnam, as part of our expansion plans, we are seeking the right talents to be part of our winning team.
Job DescriptionTo ensure stores activities are operated smoothly and according to the Standard Operating Procedures.
Manage product quality, store cleanliness, staff quality, and hygiene.
Check bank-in reports of stores to ensure daily sales takings are banked in on time.
Monitor and ensure smooth daily operations at the assigned stores.
Verification of store requisitions, including stock take reports, petty cash, claims, payroll, and hiring of part-time staff.
Ensure store opening, closing, and sales transactions are in line with the SOP.
Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.
To train, guide, and coach service staff on performance and discipline and plan work shifts for store staff.
Responsible for renewing store licenses with the local council.
Ensure overall retail outlet operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth, including monitoring and executing marketing programs.
Manage customer complaints promptly and take effective action to prevent recurrence of such complaints.
Monitor and control operational expenses and budgets.
Able to plan sales promotions and marketing initiatives.
Ensure identification of obsolete/slow-moving stock and obtain management approval on markdowns and product discounts to ensure stock is liquidated as per retail/brand/category guidelines.
Ensure all orders issued are delivered on time and maintain the highest delivery ratio.
Conduct competitor surveys on product features, prices, and activities taking place in surrounding outlets.
Any other ad-hoc duties assigned by Management.
QualificationsMinimum of a Certificate or Diploma in any discipline.
Knowledge of basic computer skills.
Able to travel to several stores.
Ability to resolve customer complaints and identify solutions to facilitate employee performance.
Additional InformationMFM is honored to receive the following awards:
2022 : HR Asia Best Companies to Work for in Asia 2022 (Malaysia Edition)
2021 : HR Asia Best Companies to Work for in Asia 2021 (Malaysia Edition)
2020 : HR Asia Best Companies to Work for in Asia 2020 (Malaysia Edition)
2019 : Human Resources Asia Recruitment Awards 2019, Best Onboarding Experience (Bronze) and HR Asia Best Companies to Work for in Asia 2019 (Malaysia Edition)
2018 : HR Asia Best Companies to Work for in Asia 2018 (Malaysia Edition)#J-18808-Ljbffr