Asia Care Coordinator (Part-Time)

Teladoc Health is the world's only integrated virtual care system for delivering, enabling and empowering whole-person healthcare – from wellness and prevention to acute care and further complex healthcare needs.
We are committed to a culture that embraces individuality while also accelerating the adoption of virtual care, making high-quality healthcare a reality, with our global coverage spanning across 150+ countries.
As Teladoc Health continues to increase its global reach and expand our ability to provide virtual care across the world, we are growing our Care Coordinator team across the Asia region.
The Asia Care Coordinator will be responsible for patient communication, case assignment and follow-up, doctor assistance and other customer service functions.
Role and Responsibilities
Answer client and patient calls in a professional manner;
Assign cases to physicians;
Follow up customer needs to improve service satisfaction;
Help communicate with relevant institutions to obtain necessary medical materials and data;
Help communicate with different accounts to support account management;
Provide administrative support.
Skills and Background Requirements
Good communication and people skills to interact with internal and external stakeholders;
Fluent in both English and Mandarin Chinese;
Tech-savvy, familiar with computers and Microsoft Office;
Fast learner, good team worker, good patience, high sense of responsibility.
Work arrangement:
Part-time work arrangement, starting from 2 half-days per week.
Seniority levelAssociate
Employment typePart-time
Job functionCustomer Service
IndustriesHospitals and Health Care#J-18808-Ljbffr