Analyst (Client onboarding focused. Strong in Mandarin Chinese and English)Kuala Lumpur, Malaysia Customer Experience Regular hybrid
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
What we offer:
This role atPR Newswirepresents a unique opportunity to engage with clients across the entire APAC Region 8 markets.
You will activelyparticipate in pre-sales and post-sales processes for the Cision platform , conducting productdemos , facilitatingonboarding , performing media analysis, andcreating tailored reportsto drive client success.
Collaborating closely with the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.
-Client onboardingfocused
- Comprehensive coverage of8 marketsin the APAC region
- Exposure to diverse clients acrossall industries
-Hybridwork mode (current office location - Mid Valley City, Kuala Lumpur)
-Friendly&Flexibleworking environment
- CompanyMedical Insurancecovered
-Public holidayplus CompanyWellness day
Primary Duties & Responsibilities:Work closely with theAPACsales team to understand the client's business goals and objectives, includingpre-salesandpost-sales support .
Perform all activities related toonboarding and supporting new clients to the online platformincluding but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
Provide relevant information, support, ortraining for platform products .
Troubleshoot and support clients and internal stakeholders withmedia monitoring requestsor related inquiries.
Responsible fordelivering reports based on clients' needsand helpingproduce insightsthat help contribute to meeting clients' goals and deadlines.
Desired Skills and Experience:Passionateabout sales support, customer support, and client experience
Young talent is welcome.1-2 years of experienceincustomer support, sales operations, analytics, insights , orcommunicationswithin a relevant industry
Highly proficient in spoken and writtenEnglishandChinese
Self-motivated,accountable , andanalyticalin transforming data into insights
Skilled in building strong relationshipswith partners
Sharpproblem-solvingskills with a curious and creative mindset
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.#J-18808-Ljbffr