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· Improve customer satisfaction by building customer relations.
· Ensure customers receive prompt, courteous, and effective service.
· Schedule and coordinate regular meetings with IKS. NKA and fleet
customers.
· Develop good customer relationships
· Review and assess customer service contracts and rental contracts with
KAM.
· Act as a liaison between managers, customers, and the service team.
· Work with the management team to react/attend to customer service
issues, customer complaints, and/or business opportunities.
· Maintain the ability to manage stress and effective interaction with
others in the workplace.
· Fill in for the service manager (SM) in times of absence. Make executive
decisions, hold meetings, and provide accountability.
· Oversee adjustment on warranties for new and used equipment.
· Prepare complete and accurate reports of labor and parts cost for the
rental customers.
· Coordinate with trained FST to address the service complex problems
and track the resolution.
· Effectively document the service complex problems.
· To reconcile differences between the service team and customers.
· Coordinate and manage customer service projects and initiatives.
· Ensure budget requirements are met.
· Oversee the achievement and maintenance of agreed customer service
levels and standards.
· Manage NPS survey to convert Detractors and Passives customers to
Promoters.
Job Requirements · Excellent verbal communication, and the ability to convey important information clearly and effectively.
· Strong leadership and initiative.
· Excellent delegator and mediator.
· People person, able to provide excellent customer service.
· Quick decision-making and problem-solving abilities.
· Responsible, goal-oriented, and organized.
· Strong attention to detail and ability to multitask.
· Confident, proactive, and willing to take on workplace challenges.
· Great listening skills and ability to take direction from individuals in higher-level positions.
· Proficiency in CRM systems.
· Proficiency in MS Office applications
Your application will include the following questions:
Which of the following Microsoft Office products are you experienced with?
What's your expected monthly basic salary?
How would you rate your English language skills?
How many years' experience do you have as an Assistant Customer Service Manager?
Do you have customer service experience?
How would you rate your Mandarin language skills?
How would you rate your Bahasa Malaysia language skills?
How much notice are you required to give your current employer?
German Engineering maintains its great reputation as the top exporter of machinery and industrial equipment.
The quality is always exceptional and the skill shown is excellent. Craftsmanship is combined with quality engineering to achieve widely acclaimed and high-performance products.
Founded in 1904 under the name of Guldner Morten-Gesellschaft, Linde Material Handling, headquartered in Ashaffenburg, Germany, ranks among the world's foremost makers of forklift trucks and warehouse handling equipment.
Linde brand stands for technological and innovative leadership. We do not just offer technically ambitious solutions for increased efficiency and excellent design, but also provide comprehensive service skills.
The regional centre in Singapore, Linde Material Handling Asia Pacific leverages the strength of global leadership in material handling equipment with local teams of expert consultants who understand the needs of businesses across countries in South East Asia.
With the expansion in Malaysia, we, Linde Material Handling (Malaysia) Sdn. Bhd. , are now looking for right people to join us for the open vacancies
German Engineering maintains its great reputation as the top exporter of machinery and industrial equipment.
The quality is always exceptional and the skill shown is excellent. Craftsmanship is combined with quality engineering to achieve widely acclaimed and high-performance products.
Founded in 1904 under the name of Guldner Morten-Gesellschaft, Linde Material Handling, headquartered in Ashaffenburg, Germany, ranks among the world's foremost makers of forklift trucks and warehouse handling equipment.
Linde brand stands for technological and innovative leadership. We do not just offer technically ambitious solutions for increased efficiency and excellent design, but also provide comprehensive service skills.
The regional centre in Singapore, Linde Material Handling Asia Pacific leverages the strength of global leadership in material handling equipment with local teams of expert consultants who understand the needs of businesses across countries in South East Asia.
With the expansion in Malaysia, we, Linde Material Handling (Malaysia) Sdn. Bhd. , are now looking for right people to join us for the open vacancies
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