Assistant Customer Services
Assistant Customer ServicesApply locations Pasir Gudang
Time type: Full time
Posted on: Posted Yesterday
Time left to apply: End Date: January 21, 2025 (30+ days left to apply)
Job requisition id: J011877
Sibelcois a global material solutions company.
We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics, and olivine.
We are also leaders in glass recycling.
The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
Location:Pasir Gudang
Role Purpose:
You will ensure that you work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.
Supervise the organizing of the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation for the logistics activities to customers or between sites.
Handle and ensure the correct workflow of external complaints.
Responsibilities:
Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical, or operational issues.
Order & Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements.
Verifies order information to ensure correct and compliant documentation is issued.
Customer Inquiry Handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
Logistics: Perform inbound and outbound forwarding activities for the cluster.
Plan best means of transport to customers to meet cost as well as time barriers.
Make bookings with carriers and shipping companies.
Ensure correct customs documentation.
About you:
Bachelor degree in Logistics, Business Administration, Transportation, or other relevant field or equivalent by experience.
Prior experience in customer services or logistics role in an international environment.
English – advanced verbal & writing.
Local language of the country of base and main operations – proficient verbal & writing.
But most importantly, if you embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco's team of unique talents within a diverse international business community, then we very much look forward to hearing from you.
To Apply:
Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch.
Inclusive Team Culture:Sibelco recognises the strength of our diverse global workforce and values difference and inclusion for all.
Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions.
We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits:We will gladly discuss these aspects with you at interview stage.
Recruitment Process:We welcome your application and will make reasonable adjustments where required to support you through the selection process.#J-18808-Ljbffr