Sibelcois a global material solutions company.
We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics, and olivine.
We are also leaders in glass recycling.
The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
Location: Pasir Gudang
Role Purpose:
You will ensure that you work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.
Supervise the organizing of the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation for the logistics activities to customers or between sites.
Handle and ensure the correct workflow of external complaints.
Responsibilities:
Customer Onboarding:Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical, or operational issues.
Order & Contract Management:Communicates with customers to ensure order entry and amendments are carried out according to customer requirements.
Verifies order information to ensure correct and compliant documentation is issued.
Customer Inquiry Handling:Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
Data Management:Updates systems and shipment files to ensure the work trail can be audited if required.
Logistics:Performs inbound and outbound forwarding activities for the cluster.
Plans the best means of transport to customers to meet cost as well as time barriers.
Makes bookings with carriers and shipping companies.
Ensures correct customs documentation.
About You:
Bachelor's degree in Logistics, Business Administration, Transportation, or other relevant field or equivalent by experience.
OR prior experience in customer services or logistics role in an international environment.
English – advanced verbal & writing.
Local language of the country of base and main operations – proficient verbal & writing.
We embrace our core values, and if this role sparks your enthusiasm to apply your passion to contribute in a meaningful way as a part of Sibelco's team of unique talents within a diverse international business community, we look forward to hearing from you.
To Apply:
Please click apply to register your information and contact details on the recruitment portal so one of our team can get in touch.
Inclusive Team Culture:Sibelco recognizes the strength of our diverse global workforce and values difference and inclusion for all.
We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all current and new employees to grow and reach their full potential.
Salary & Benefits:We will gladly discuss these aspects with you at interview stage.
Please note we have a Global Talent Acquisition Team and we will not therefore be requiring agency services.#J-18808-Ljbffr