Assistant General Manager, Operations (Non-Motor Section)

Section Head, Operations (Non-Motor Section)Overall supervision of the Non-Motor section and ensure smooth running of operations in meeting the SLA.
Plan overall operations schedule and ensure proper allocation of resources to deliver the KPIs.
Ensure productivity of team resources and continuous coaching and development are provided to the team.
Ensure conformity to the company's guideline and compliance to the Regulatory Authorities requirements.
Ensure continuous improvement in work process and system to increase efficiency and cost saving.
Ensure projects are in line with company's transformation direction or BAU.
Attend to any complaint, feedback and ensure swift resolution.
Review and Update Operations Business Processing Manual and related system user guides (yearly basis if any update).
Vendor management including reviewing of vendor agreement on annual basis.
Assist section head/HOD in any ad hoc request.
Company OverviewTokio Marine Insurans (Malaysia) Berhad or TMIM is a subsidiary of Tokio Marine Asia Pte.
Ltd. Singapore and its ultimate holding company is Tokio Marine Holdings Inc., in Japan.
The Tokio Marine Group has had more than 140 years of history in Japan, being the oldest and one of the largest insurance groups in Japan.
The group is engaged in a wide variety of businesses ranging from non-life insurance to life insurance, international insurance, financial and other general business.
The Group operates a worldwide network that spans 46 countries and regions to provide safety and security to customers.#J-18808-Ljbffr