Assistant Inbound Manager | Asia Market (Urgent Hiring)The role
This is an exciting opportunity to join Asian Trails (M) Sdn Bhd as an Assistant Inbound Manager, focused on the Asia market. In this full-time role based in Kuala Lumpur, you will play a crucial part in managing incoming travel bookings and supporting the Inbound Manager to deliver exceptional customer experiences.
What you'll be doing
Assist the Inbound Manager in coordinating and executing inbound travel packages and itineraries for the Asia market in Malaysia and Singapore.
Handle day-to-day operations such as responding to customer inquiries, processing bookings, site inspection and managing supplier relationships.
Assist the Inbound Manager in sourcing and negotiating ground suppliers' contracts to ensure that rates are competitive in the market.
Liaise with internal teams (e.g. operations, finance) to ensure the smooth delivery of travel arrangements.
Maintain accurate records and documentation related to bookings, invoices, and other operational data.
Contribute to the continuous improvement of processes and systems to enhance efficiency and customer satisfaction.
Support the Inbound Manager in monitoring, delivering training, and supervising the employees' performance.
What we're looking for
At least 8 years of experience in the travel/tourism industry, preferably in an inbound operations or customer service role.
Minimum 3 years experience in a supervisory position or senior executive roles.
Strong knowledge of travel destinations, products, and services, particularly in the Asia region.
Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and suppliers.
Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and experience with travel booking systems.
Organized, detail-oriented, and able to multitask in a fast-paced environment.
A team player with a positive attitude and a commitment to providing exceptional customer service.
What we offer
At Asian Trails (M) Sdn Bhd, we are dedicated to creating a supportive and enriching work environment for our employees. In addition to a competitive salary, you can look forward to:
Opportunities for professional development and career advancement through internal and external training.
Team-building activities and staff wellness programs, including CSR initiatives.
Generous annual leave and flexible work arrangements, including two work-from-home days per week.
About us
Asian Trails (M) Sdn Bhd is a leading inbound tour operator in Malaysia, specializing in providing high-quality travel experiences across Asia. With over 20 years of industry experience, we are known for our exceptional customer service, innovative travel solutions, and deep local expertise. Our team of passionate travel professionals is committed to creating unforgettable journeys for our clients.
If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.#J-18808-Ljbffr