JOB SUMMARY As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems. CANDIDATE PROFILE Education and Experience • College degree or equivalent work experience. Possess 3-5 years experience in like position. • Previous experience in IR Global Field Services or Marriott Systems Support desirable. • System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets • Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies. • Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; may process invoices • Conducts periodic inventories of applications and hardware. • Ensures technology assets are secured. • Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers • Provides exceptional customer service. • Is professional and responsive to inquiries from customers/vendors/peer group. • Provides timely, accurate, and detailed status reports as requested Ensuring Client Technology Needs are Met • Assists in disaster recovery and business continuity as it relates to technology. • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed. • Performs adds/moves/changes/deletions. • Supports end-use pager cellular phone issues. • Troubleshoots high-speed Internet access problems • Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC. • Images desktops, installs new software applications, applies patches, maps drives to correct server/network. • Moves/adds/changes PCs/peripherals; migrating data when necessary. • Performs routine desktop backup as scheduled or directed. • Provides end-user support to property staff, business center. • Assists with setup or reset of security passwords • Supports email and use of MI network • Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. • Works as part of a team to execute a disaster recovery plan.
