At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.This position is responsible for overall team performance towards supporting customers by providing helpful information and solutions while ensuring customers are satisfied with the company's products, services, and features. The position also follows up actions and monitors daily customer/operations related issues. Communicate effectively with internal and external customers and vendors. Cultivate and embrace LEAN management to ensure cost-effective operations.Job Responsibilities (Duties / Tasks)Relay extensive product information to customers.
Express operations strategies and objectives to ensure that the department reaches its target and operates effectively.
Develop long-term plans to achieve the goals and objectives.
Analyze team performance through Key Performance Index ("KPI").
Check on the performance of the operations of both internal and external service providers.
Supervise day-to-day operations in the customer service department, creating effective customer service procedures, policies, and standards.
Ensure all required milestones are being updated in a timely and orderly manner.
Liaise with other sections to preserve customer-oriented service towards customers.
Lead all problem-solving needs through the ability to identify problems and evaluate issues to define solutions. Develop customer satisfaction goals and coordinate with the team to meet them consistently.
Manage operations costs and create a cost-effective customer service/operations team.
Manage, evaluate, and report on Customer Service/Operations activities, maintaining accurate records and documenting all customer service activities and discussions.
Provide training to new customer service coordinators.
Perform other necessary tasks assigned by the superior.Job Specification (Qualification, Experience, Skills, Attributes)Diploma/Degree in Logistics and Supply Chain Management or Business Management.
Minimum five (5) years of work experience in the forwarding industry.
Knowledge of Microsoft Excel and Microsoft Word would be an advantage.
Service-oriented with good interpersonal and communication skills.Benefits:
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits, and reward systems.
Our vacation and leave policies reflect our belief in proper work-life balance.
We provide a comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA), & Group Term Life (GTL).To be considered for this position, you must have valid rights to work and live in Malaysia.
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