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Job DescriptionGet to Know the Team
The Collections team is a new team responsible for handling the recovery of repayment obligations post disbursal. We protect portfolios and keep good relationships with customers/partners.
Get to Know the Role
As the Team Leader for the MY & SG collection team, you'll foster client relationships, manage loan commitments, follow our policy, and handle loan default inquiries.
You will lead agents, collaborate with external agencies, aim to meet set OKRs, and comply with standards. You'll pioneer new procedures, boost collaboration, and productivity.
You will report to theHead of Lending Collections and be based in Petaling Jaya, working onsite.
The Critical Tasks You Will Perform
You will manage the daily operations of the MY and SG collections team, ensuring efficient resolution of customer accounts promptly.
You will develop and implement strategies to improve collections processes, reduce bad debt, and increase repayment rates.
You will collaborate with multiple teams to resolve issues affecting collections performance.
You will analyse data to identify trends, opportunities, and challenges, and develop relevant recommendations.
You will ensure internal and external compliance with regulatory requirements, industry standards, and company policies.
You will manage budgets, forecasts, and resource allocation plans to support collections operations.
QualificationsWhat Essential Skills You Will Need
You have 3+ years of experience in a collections role.
You have experience in Corporate/SME banking, Fintech, or e-Commerce and have led a team of 8-15 collection agents.
Knowledge about Corporate/SME banking credit and collection policies is necessary.
You are a team player and can suggest innovations that Collections can adopt.
You have curiosity for learning and can implement process improvements.
You have a strong command in data storytelling and experience presenting insights to management.
You have a transformative mindset.
No Accounting certificate, like CPA is required.
Additional InformationLife at Grab
We care about your well-being at Grab; here are some of the global benefits we offer:
We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.
WithGrabFlex,create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones throughParentalandBirthday leave , and give back to your communities throughLove-all-Serve-all (LASA)volunteering leave.
We have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.#J-18808-Ljbffr