Assistant Manager - Corporate Operations
Job Role & Purpose
The Assistant Manager - Corporate Operations is responsible for supporting the efficient functioning of the HTT corporate operations team to meet customer and business expectations.
This position involves assisting in daily operations, optimizing processes, and ensuring compliance with organizational policies and standards.
Job Responsibilities
Assign, lead, and guide the team to achieve the SLA timeline, booking accuracy, and compliance with SOPs to meet customer and business expectations.
Assist in overseeing daily operational activities to ensure efficiency and effectiveness in all processes.
Support daily operations, ensuring smooth workflow and adherence to company standards.
Lead to achieve Client Service Level Agreement (SLA) by working closely with Internal & External personnel or departments, managing daily service levels across all communication channels, participating in client meetings as needed, and understanding customer needs for travel to manage client expectations.
Ensure adherence to company policies, procedures, and regulatory requirements, proactively identifying potential risks.
Assist in trade shows and customer events (e.g., MAS Travel Fair, MATTA Fair, etc.).
Safeguard and not disclose customer (personal and organizational) details and the company's confidential information.
Perform other duties at the discretion of the company.
Job Specification
Bachelor's Degree in Tourism & Hospitality Management, Business Administration, or a related field.
Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
Minimum 5 to 7 years' work experience in a similar capacity, preferably in the corporate travel industry.
Proficiency in reservation systems (GDS), IATA regulations, and fare rules; project management experience is an advantage.
Proficiency in MS Office, especially Excel.
Job Competencies
Solid understanding of customer needs for travel, airlines, and company products.
Growth mindset - positive, proactive, creative solutions, and continuous improvement.
Good interpersonal, communication, and presentation skills.
High level of stress tolerance and operational crisis management.
Excellent communication, presentation, negotiation, and interpersonal skills.
Ability to work under pressure and handle multiple tasks and projects.
Proficient in CRM software and MS Office applications.
Benefits
High reputable travel agency
Flexi staff benefits
Cross-functional & high growth culture
About Us
With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travelers, Holiday Tours has established itself as a leader in the travel industry.
We specialize in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.
Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider.
Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T'ROKA by Holiday Tours—our luxury travel brand.
T'ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonize sights, sounds, and flavors.
At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees.
Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives.
As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.
If you resonate with our core values, we'd love to hear from you:
WOW– We deliver WOW in all we do.
CHANGE– We embrace CHANGE enthusiastically.
RELIABLE– We are RELIABLE and trustworthy.
GROW– We pursue GROWTH and learning.
If this opportunity excites you and you would like to discover more, we would love to meet with you.#J-18808-Ljbffr