AM Contact Centre (Workforce Management & Operation) with Insurance, offering up to RM100k per annum
Your new company
If you are looking for a role in Contact Centre function, in a team that is highly productive and provides the opportunity to work with well-experienced Operation team, this is the place to be. With an expansion in the group, they are bringing in great talents that could support, drive and improve their day-to-day operation activities, as well as providing continuous growth and exposure to their platform.
Your new role
A role that you will get great exposure in ensuring efficient and effective allocation to meet the call centre's SLA. Also, you will be actively involved in forecasting call volumes, analysing data to optimise workforce productivity. This is an opportunity that you can be the expert and specialist in this field and would further enhance your analytic skills in supporting the team. If you are from an Insurance background who is a part of the Contact Centre, this role is for you!
What you'll need to succeed
At least 5 years of working experience in Contact Centre Operation and Customer Experience
Experienced in Contact Centre QA and Training
Strong data analytic skills to generate reports
Preferable equipped with Insurance knowledge
Outstanding interpersonal and communication skills
What you'll get in return
Specialised in Insurance Contact Centre function
Challenging yet exciting career in the insurance industry
Stable platform to enhance your exposure in General Insurance
A competitive package and performance-based bonus structure with consistent career development
What you need to do now
If you are interested in this role, click 'apply now' and forward your up-to-date CV. For further details or if you would like to have a confidential discussion on other opportunities in the insurance industry, please contact Kher Yiing at Hays on +60165344267 or email ******.#J-18808-Ljbffr