Full time
To attend and handle all customers/purchasers' complaints/enquiries and ensure that the enquiries and complaints are resolved.
Keep records of customer interactions, transactions, comments, and complaints.
Handle customer inquiries, complaints, and feedback with empathy and professionalism, whilst establishing effective communication channels with customers.
To assist on preparing guidelines for key collections, review notice of VP and any other forms and documentations for compliance.
To coordinate/liaise with inter-departments i.e.
Project, Marketing & Sales, Sales Admin (Credit Control) and Property Management related matters, defect rectification and take follow-up actions in a timely manner.
Execute and manage the complete vacant possession (VP) processes from preparation (before VP) to key collection.
Brief customers on the handover process, including the registration in the Handover Vacant Possession (VP) Apps, property handover, checklist, and the handover kit.
Coordination of defect rectification works to ensure that all filed defects are rectified on time.
Confidently represent the company in all interactions and promote a positive impression to purchasers and attend enquiries courtesy.
Any other duty and when assigned from time to time.
Job Requirements
Candidate must possess at least a Diploma/Degree in Property Management/Public Relations/Mass Communication or any other related qualifications.
Minimum 5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry.
Proven experience as a customer service representative or a similar role.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and ability to work under pressure.
Proficient in using computer applications and software.
Ability to multitask and prioritize tasks effectively.
Strong interpersonal skills and ability to build rapport with customers.
Attention to detail and accuracy in work.
Flexible and mobile, able to travel to site when needed.#J-18808-Ljbffr