Assistant Manager, Fund Distribution ServicesWhat is the opportunity?
CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC Investor Services' European business and Malaysia centre of excellence, delivering operational excellence.
As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland, and the United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 22/5 operational capability with a follow-the-sun model, enhances scalability of our global operations, and the implementation of standardized processes.
The Assistant Manager, Fund Distribution Services is responsible for ensuring the team accurately and timely operates agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Region:Lux
Working Hours:3pm - 12am or 4pm - 1amWhat will you do?
Manage the day-to-day activities for Dealing, Reporting, and Settlement including validation.
Responsible for the accuracy, timeliness, and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's/KQI's.
Act as the team's "go-to" personnel in matters related to Dealing, Reporting, and Settlement.
Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
Promote CACEIS's Values and Golden Rules.
Ensure governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
Monitor team daily tasks to ensure they are completed in a timely & accurate manner, including:Trade processing
Dispatching
Cash Processing
Electronic Dealing
Reporting
DistributionMonitor all deadlines and escalate any issues appropriately to stakeholders & clients.
Perform quality checks or second-level validation on output from the team.
Ensure daily cut-offs are adhered to in accordance with the SLA.
Ensure quality and timeliness around all activities.
Manage queries effectively.
Liaise with other department units to ensure high-quality service provided to clients.
Adhere to escalation protocol to Management in case of operational issues and events.
Provide back-up relief for staff who are absent, on leave, or during high volume periods.
Participate in training as directed by the Manager, Fund Distribution Services.
Complete necessary internal or external structured training programs and modules.
Ensure all team deadlines are met with a high level of accuracy.
Carefully review all documents by the team capturing all instructions & information accurately.
Review and monitor the client workflow queue to ensure all items are actioned within SLA.
Provide high-quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.
Provide clear and concise internal communication as necessary to the relevant teams/persons.
Maintain the integrity of data within Sara and Documentum.
Ensure ongoing productivity especially when staff is less available and during high volumes.
Complete any necessary or recommended internal or external structured training programs and modules in a timely manner.
What do you need to succeed?
Must-have:
• 2 years of Transfer Agency or financial services industry experience in an operations environment.
• Good written and verbal communication skills, ability to use initiative, and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments, and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to prioritize workloads to meet tight deadlines.Nice-to-have:
• Experience in business administration and/or relevant operational knowledge and experience.
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.
• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.#J-18808-Ljbffr