This job is for an Assistant Manager of Loyalty & CRM who crafts content for customer engagement across online channels like email and SMS. You might like this job because you get to drive customer relationships and conversions through creative campaigns.
Ara Damansara
Full-Time
few hours ago
Job DescriptionWe're on the lookout for a passionate Assistant Manager- Loyalty & CRM to join our awesome team. If you love crafting captivating content and engaging with customers, this role is for you!
You'll be in charge of executing marketing communications across various online channels like email, SMS, and more. Reporting to our Head of Commercial Marketing, you'll help maintain strong customer relationships and drive conversions through creative campaigns.
A day in the life:
Executing Marketing Communications across Multiple Online Channels
Be part of the brainstorming team to create and launch campaigns with the intent of increasing customer loyalty and retention.
Manage content and execute marketing campaigns through various communication channels such as email marketing, SMS, and push notifications.
Support the team in driving growth in new customer acquisition and frequency.
Prepare communication channel reports after a campaign has ended/monthly basis.
Take charge of updating and maintaining the content on our Nando's app.
This includes ensuring that all information, promotions, and rewards pertinent to our customers are accurately reflected within the app interface.
CRM & Loyalty
Supporting the execution of CRM & Loyalty program to drive member acquisition and conversion.
Customer Care
Lead the customer experience team to manage customer enquiries and issue resolution through Zendesk.
Derive insight from customer care reporting to support the company planning and decision or addressing core issues.
Facilitate smooth escalation and resolution processes.
General Marketing Support
Participate & provide support to any ad-hoc or team projects, and on-ground activities as and when required.
Track and process marketing expenses related to online/communication channels.
Job RequirementsDiploma or Degree in Marketing, E-commerce, Digital Marketing, Advertising, Business or equivalent.
Minimum of 4 years of experience in CRM marketing roles, with a strong emphasis on digital marketing.
Some technical knowledge of the latest digital marketing tools and channels, including email, CRM platforms, and mobile app.
Superior verbal and written communication skills for creating engaging content and accurate customer communication in both English and Malay.
Strong inter-personal skill; work well with people from all levels.
Demonstrates the ability to work independently and accomplish tasks with minimal supervision.
Attention to detail, commitment to deadlines, and ability to work autonomously.
Team player with proactive problem-solving skills, curiosity for new ideas, and initiative in a dynamic environment.
Highly organized with exceptional time management skills.
SkillsMarketing Communications
Advertising Campaigns
Candidate Relationship Management (CRM)
Loyalty Marketing
Brand Loyalty
Customer Experience Improvement
Company BenefitsAt Nando's, we care about your family too! This benefit will also cover the dependents of our Full-Time Nandocas.
Sabbatical Leave (For Full-Time only)Nando's is a fun and busy environment and you will get 1 month of fully paid break for every 5 years of service!
Flexi Working HoursWe offer flexible working hours, giving you the freedom to manage your time effectively and support both your professional and personal life.
Additional InfoExperience Level4 - 7 Years of Experience
Senior Executive
Job SpecialisationCustomer Service
Company ProfileNando's is more than just great food—we're building careers, developing leaders, and making a positive impact. We foster a warm, respectful environment where everyone has the freedom to express themselves, grow to be the best that they can be.
Join us at Nando's, where every day is a new opportunity to make your mark, have fun, and be part of something extraordinary.#J-18808-Ljbffr