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Job ResponsibilitiesDeveloping and sustaining solid relationships with business partners to bring the best customer service to consumers.
Addressing and resolving business partner issues and complaints.
Maintaining and growing existing business partners by providing support and guidance to ensure business continuity.
Sourcing new potential business partners for service as needed.
Working closely with sales and support teams to ensure necessary tasks/functions are in order, aligning with company objectives. Suggesting actions to improve service delivery and identify opportunities for growth.
Overseeing daily operations to ensure service levels, productivity, and customer satisfaction are consistently achieved.
Utilizing data-driven approaches to improve processes and enhance overall service standards.
Monitoring and managing costs to optimize profitability.
Assisting the Service Manager in organizing, planning, and implementing strategies to support business requirements.
RequirementsMinimum 5+ years' experience in customer experience.
Familiarity with Service Center & Call Center operations and Customer Experience metrics.
Experience in analyzing consumer behavior and developing customer experience journeys and personas.
Proven ability to handle multiple priorities simultaneously plus ad hoc requests.
Strong analytical, communication, and presentation skills.
Advanced knowledge in Microsoft Office products (Excel, Outlook, PowerPoint, and Word).
Good communication skills both written and verbal.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.#J-18808-Ljbffr