Job TitleAssistant Manager, Product Development
Reports ToHead, Travel Services Product & Platform Development
Role PurposeAs an Assistant Manager Product Development, you are responsible for managing the end-to-end lifecycle of our travel products, from development, optimization, to innovation of products.
You are required to work collaboratively with cross-functional teams (digital, marketing, operations, finance, customer service, legal) to ensure the product meets the needs of our travelers and that it is aligned with MAG LTS's strategic goals and objectives.
This is a pivotal role in defining and shaping our digital product strategy and offerings.
Key responsibilities include strategy planning, market research, idea generation, conceptualization, testing, project management, quality control, post-launch analysis, monitoring, and improvement.
You are also required to ensure the online platform is able to support various travel-related services, ensuring seamless UI/UX for customers to search, book, and manage their travel arrangements with ease.
Key AccountabilityConceptualize and develop the holiday and travel products for Travel Services platforms, including negotiating air fares and attributes, conducting UAT testing on features before releasing to production, and soliciting approvals from management on business rules and pricing.
Conduct competitor research & benchmarking and keep track of industry trends that have implications for business on travel products and services, with proposed action items from findings.
Design new processes for new products & features.
Develop products for cross-selling in the holiday platforms.
Track vendor SLA and support lead in managing operational/working teams.
Project manage the holiday platform implementation for all tracks to ensure deliverables are met.
Develop business standards and thresholds, and assist in quality control testing.
Support lead to establish pricing strategy/framework for products and set markup pricing for BAU always on.
Cross-sell/product bundle creation.
Determine business rules.
Prepare and track budgets.
Develop fares/pricings, commissions, and margins.
Collaborate with marketing, digital, finance, operations, customer support, Airline Business, Group, and legal teams to ensure smooth rollout of features.
Incorporate personalization tools to provide users with tailored recommendations.
Maintain business licenses and regulatory requirements.
Reconcile reports with commission sets.
Qualifications & Working ExperienceDegree in Marketing, Finance, or Business Administration with 5 years' work experience in holiday platforms (OTA), travel commerce, or related field.
Excellent project management skills with a proven track record in managing complex projects and leading cross-functional teams.
Excellent analytical skills with the ability to interpret data and make data-driven decisions.
Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Good stakeholder management skills to ensure stakeholder expectations are well managed and aligned.
Strong understanding of travel commerce platforms, digital technologies, and user experience principles.
Budget management skills and proficiency.
Good knowledge of MS Office.
Skills to forecast and identify trends and challenges.
Areas of ExperienceProject Management, basic data analysis, procurement, and pricing management#J-18808-Ljbffr