Assistant Manager, Salesernance Create your future with Affin! You too can make a difference.
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Quality Assurance Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing; Perform testing to ensure that the samples are adhering to the Quality Assurance guideline; To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Grouppliance Department via Self-Testing Matrix. Procedure Manuals To ensure Department & Hubs Procedures are up-to-date and any new processes introduced to be promptly updated in the procedures; To implement work improvement within the department to improve productivity and accuracy. Risk &pliance To assist DRCO and act as their relief in:
i. Carrying out tasks as assigned by Grouppliance Department, Group Operational Risk Management and Consumerpliance;
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies. To ensure effective implementation of Audit standards; Management of Mortgage Staff's disciplinary issues as well as nonpliance matters; To escalate allplaints received to Customer Care Quality; To address and resolveplaints within stipulated SLA; To provide consistent remedies toplaints with similar issues; To ensure thatplaints are closely monitored for resolution and proper records are maintained on all sources ofplaints received Others Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.; Other ad-hoc tasks as assigned by Manager or Head of Department Job ID JR101292