Assistant Manager, Sales Governance page is loaded Assistant Manager, Sales Governance Apply locations Menara Affin, TRX time type Full time posted on Posted 2 Days Ago job requisition id JR101292 Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too. Quality Assurance Coordinate and collect monthly samples from Mortgage Sales Hubs for Quality Assurance testing; Perform testing to ensure that the samples are adhering to the Quality Assurance guideline; To summarize result of monthly Quality Assurance on a quarterly basis for reporting to Group Compliance Department via Self-Testing Matrix. Procedure Manuals To ensure Department & Hubs Procedures are up-to-date and any new processes introduced to be promptly updated in the procedures; To implement work improvement within the department to improve productivity and accuracy. Risk & Compliance To assist DRCO and act as their relief in:
i. Carrying out tasks as assigned by Group Compliance Department, Group Operational Risk Management and Consumer Compliance;
ii. Ensuring that Mortgage Business and Mortgage Sales Hubs are adhering to the Bank's policies and procedures;
iii. Acting as the Operational Risk Coordinator (ORC) as well as Business Continuity Plan (BCP) Champion for Mortgage Business and Mortgage Sales Hubs;
iv. Providing advisory services relating to BNM guidelines and Bank's internal policies. To ensure effective implementation of Audit standards; Management of Mortgage Staff's disciplinary issues as well as non-compliance matters; Complaint Liaison Officer To escalate all complaints received to Customer Care Quality; To address and resolve complaints within stipulated SLA; To provide consistent remedies to complaints with similar issues; To ensure that complaints are closely monitored for resolution and proper records are maintained on all sources of complaints received Others Ensure all sales personnel are trained on Code of Ethics, Anti-Money Laundering, BNM, Responsible Financing Guidelines, PDPA etc.; Other ad-hoc tasks as assigned by Manager or Head of Department Why work here? People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.
Get In Touch Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.
Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today! AFFIN "Always About You"
At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.
At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.
Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service. #J-18808-Ljbffr
