Role:Assistant Manager - Subject Matter Expert
Location:Kuala Lumpur (Hybrid)
Employment Type:Permanent
Role Overview:
This position lies within the FX and Precious Metals Options Confirmation Team.
The role involves drafting and reviewing Confirmations and processing all Outbound and Incoming Confirmations tasks across the FX and Precious Metals Options Trades and Energy E2E processing, ensuring timely confirmation retrieval within the EMIR and DFA requirements.
Individuals need to have an eye for detail, drive, and passion for this work, and be a self-starter.
Excellent spoken and written English is critical for success in this role.
Meeting customer service delivery within agreed operating guidelines and the respective currency payment cut-off time and due diligence requirements are also core aspects of this role.
Continuously provide high-quality processing service to achieve maximum customer satisfaction.
Responsible for relationship building and resolving customer inquiries in a professional manner.
Manage daily operations ensuring that customers receive quality service through all channels of customer contact.
Ensure achievement of Performance Level Agreement targets by self and the team, preventing and mitigating operational losses.
Core Responsibilities:
Manage the team and its performance in delivering for the product line.
Work closely with the Global teams to ensure confirmation retrieval is within Regulatory timelines.
Build relationships between internal and external teams to increase efficiencies and create best practices.
Work closely with client business partners ensuring a high standard of communication is maintained between teams.
Active involvement in industry and market initiatives.
Fully support all Departmental projects and user testing.
Continuously evaluate existing processes, challenging current procedures and suggesting enhancements as appropriate to improve the Customer Service Proposition and increase levels of efficiency and STP at all levels and enhance controls.
Continuously reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, and management.
Active involvement in working groups by gathering feedback from end users and providing input to the business on platform and design enhancements.
Maintain our clients' internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Knowledge:
Experience in FX and Precious Metals Options and Energy or Derivatives knowledge would be beneficial.
Preference for a degree in accounting/finance/management/business administration.
Experience:
At least 5 years of relevant experience in Derivative Ops/Market Ops.
Experience in Outbound Confirmations process would be an added advantage.
Skills:
Ability to speak and understand English.
Ability to write business letters and reports.
Good conversational/telephone skills.
Ability to learn quickly and transfer knowledge appropriately.
Possess knowledge of MS Office with good numerical and analytical skills.
Flexibility to work shifts.
Ability to build rapport and effectively develop a wide range of people.
Ability to maintain focus while working with voluminous data.
Ability to multitask.
Good communication, planning, and organizing skills.
Good initiation of improvements.
Open to change.
Able to work under challenging environments with tight timelines.
How We Work:
Delta Capita is an equal opportunity employer.
We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
This is a permanent, full-time position located in Kuala Lumpur.
As the selection and interview process is ongoing, please submit your application in English as soon as possible.
If your profile is selected, a member of our team will contact you within 4 weeks.
A valid working permit for Malaysia is mandatory for this role.
Expectations regarding hybrid working:
As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the clients' offices or our own offices depending on the client) aligns with what our clients' policies and expectations are and these vary.
Most of our clients now require a minimum of 3 days per week in the office and 2 days from home, and accordingly, this is also the minimum expectation that Delta Capita requires.
Who We Are:
Delta Capita Group is a global managed services, consulting, and solutions provider with a unique combination of experience in Financial Services and technology innovation capability.
Our mission is to reinvent the financial services value chain providing technology-based mutualised services for financial institutions for non-differentiating services.
Our 3 offerings are:
Managed Services
Consulting & Solutions
Technology
To know more about Delta Capita and our culture click here:Working at DC - Delta Capita#J-18808-Ljbffr