Add expected salary to your profile for insights.Responsibilities:Provide high level of services to the respective clients via courteous and efficient order processing.Responsible for processing all manual & EDI orders, managing trade returns, following up for credit/debit note issuance, and working with any ad hoc processes in Group SAP System.Handle all enquiries, requests, and complaints from respective clients or third parties to find solutions accordingly.Maintain an up-to-date price list and liaise with the correct business unit and department.Prepare, process, monitor, and follow up on all aspects of general administration.Assist in stock count exercises to become more familiar with customer products.Prepare sales reports on a yearly, monthly, and weekly basis.Forecast with customer supply chain teams for unfulfillment due to out of stocks and monitor any incoming or discontinued products to advise customers on placing orders.Monitor any disputes and rejections or any causes of lost sales.Accountable for all communications with relevant stakeholders including delivery, pricing errors, stock fulfillment, and documentation.Work by standard work procedures guideline, providing information to all related parties to follow the procedures.Resolve any arising problems or complaints.Improve both external & internal customer satisfaction.POD Scanning.Functional Skills & Knowledge Requirement:Min 1 year working experience in FMCG or related field is preferred.Fresh graduates with an interest in sales operation admin are welcome to apply.Good written & verbal communication skills in English & Bahasa Malaysia; ability to converse in Chinese will be an added advantage.Computer literate in Microsoft applications - Excel (Pivot Table, Vlookup), Word, PPT; SAP knowledge would be a plus point.Must be meticulous and detail-oriented.Good at building relationships with clients; someone who is well-mannered and has a friendly approach.Able to work independently as well as in a team.Only shortlisted candidates will be notified.Your application will include the following questions:Do you have order processing experience?Which of the following languages are you fluent in?What's your expected monthly basic salary?How many years' experience do you have in an Administration Role?Which of the following Microsoft Office products are you experienced with?How much notice are you required to give your current employer?DKSH's purpose is to enrich people's lives.
For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies.
Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners.
We contribute to improving the quality of life for our employees and people in the local communities in which we operate.
Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America.
We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.#J-18808-Ljbffr