Assistant Team Manager – Fund Distribution Services M/FGeneral InformationCACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference2024-91431
Publication Date20/07/2024
Business TypeTypes of Jobs - Others
Job TitleAssistant Team Manager – Fund Distribution Services M/F
Contract TypePermanent Contract
Start Date: 01/09/2024
Job SummaryCACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across time zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally. Assistant Team Manager – Fund Distribution Services is responsible for ensuring the team's accurate and timely operation of agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Supporting Region:Lux
Working Hour:3pm - 12am or 4pm - 1am
What Will You Do?Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
Responsible for the accuracy, timeliness, and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's/KQI's.
Act as the team's "go-to" personnel in matters related to Dealing, Reporting and Settlement.
Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
Ensure governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
Monitor team daily tasks to ensure they are completed in a timely & accurate manner, including:Trade processing
Dispatching
Cash Processing
Electronic Dealing
Reporting
DistributionMonitor all deadlines and escalate any issues appropriately to stakeholders & clients.
Perform quality checks or second-level validation on output from the team.
Ensure daily cut-offs are adhered to in accordance with the SLA.
Ensure quality and timeliness around all activities.
Manage queries effectively.
Liaise with other department units to ensure high-quality service provided to clients.
Adhere to escalation protocol to Management in case of operational issues and events.
Provide back-up relief for staff who are absent, on leave or during high volume periods.
Participate in any training as directed by the Manager, Fund Distribution Services.
Complete any necessary or recommended internal or external structured training programs and modules.
Ensure all team deadlines are met with a very high level of accuracy.
Supplementary InformationWhat's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
A world-class training program in financial services.
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.
Geographical AreaAsia, Malaysia
Minimum Education LevelBachelor Degree / BSc Degree or equivalent.
Level of Minimal Experience3-5 years
What Do You Need to Succeed?Must-Have
2 years of Transfer Agency or financial services industry experience in an operations environment.
Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
Good organization skills, ability to prioritize workloads to meet tight deadlines.
As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.#J-18808-Ljbffr