What is the opportunity?
CACEIS Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.
Assistant Team Manager – Fund Distribution Services is responsible for ensuring the team accurately and timely operates agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.
Supporting Region:Lux
Working Hour:3pm - 12am or 4pm - 1am
What will you do?
Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI's /KQI's.
Act as the team's "go to" personnel in matters related to Dealing, Reporting and Settlement.
Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
Ensure governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization. Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
Trade processing
Dispatching
Cash Processing
Electronic Dealing
Reporting
DistributionMonitor all deadlines & escalate any issues appropriately to stakeholders & clients.
Perform quality checks or second level validation on output from the team.
Ensure daily cut-offs are adhered to in accordance with the SLA.
Ensure quality and timeliness around all activities.
Manage queries effectively.
Liaise with other department units to ensure high-quality service is provided to clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or during high volume periods.
Participate in any training as directed by the Manager, Fund Distribution Services.
Complete any necessary or recommended internal or external structured training programs and modules. Ensure all team deadlines are met with a very high level of accuracy.#J-18808-Ljbffr