Associate, Business Operations (Key Account)This job is about managing key client relationships, upselling, and ensuring customer satisfaction. You might like this job because it involves strategic planning and building strong client connections.
Full-Time
few hours ago
Job DescriptionAs an Associate, Business Operations (Key Account), you will be responsible for building and maintaining strong relationships with our key clients. You will serve as the main point of contact for these accounts, understanding their needs, and ensuring their requirements are met. Your focus will be on providing exceptional service, promoting customer loyalty, and identifying opportunities to upsell and expand the relationship.
Assist the Key Account Manager or Assistant Manager in developing and implementing strategic account plans to achieve sales targets and customer satisfaction goals.
Support the Key Account Manager or Assistant Manager in building and nurturing strong relationships with key clients, understanding their needs, and addressing inquiries or concerns.
Coordinate with internal teams, such as sales, marketing, tech, data and user support, to ensure timely delivery of products or services and resolve any customer issues.
Maintain accurate and up-to-date account records, including contact information, sales activities, and customer interactions.
Assist in monitoring market trends, competitor activities, and industry developments to identify potential risks or opportunities for key accounts.
Prepare sales presentations, proposals, and reports as required for client meetings and internal reviews.
Collaborate with the Key Account Manager to identify upselling or cross-selling opportunities within assigned key accounts.
Participate in customer meetings, business reviews, and conference calls to provide support and gather feedback.
Keep abreast of product knowledge, industry trends, and best practices to effectively communicate value propositions to key clients.
Contribute to the continuous improvement of key account management processes and workflows.
Job RequirementsPrevious experience in a similar role is preferred
Strong communication and linguistic skills in English and Malay
Excellent Microsoft Office skills; especially Excel and PowerPoint.
Solid problem solving and critical thinking skills.
Resourceful with a high level of initiative.
Ability to multi-task several projects simultaneously and work in a fast-paced environment
SkillsEffective Communication
Key Account Management
Microsoft Office
Multitasking
Problem Solving
Records Management
Customer Relationship Management
Company BenefitsFlexible Working Hours:TROOPERS offers flexible working hours to accommodate diverse lifestyles.
Dynamic Work Culture with Real Impact:TROOPERS fosters a dynamic work culture that thrives on innovation and collaboration. The best idea wins!
Competitive Leave Entitlement:TROOPERS offers a competitive leave structure, including Flexi-Fridays for a better work-life balance.
Accelerate Your Growth:Your career and personal growth is our priority and we ensure that in our fast-paced environment.
Company ProfileTROOPERS, a BetterPlace company, envisions positively disrupting the part-time, freelance, and gig worker culture through technology. Based on our core values of Accountability, Legitimacy, and Transparency, our company focuses on increasing accountability in performance output, providing a trustworthy and safe ecosystem for job seekers in the gig economy, and transparency in what we do.
Our people-first strategy is enabled by our proprietary tech platform, enabling us to capture the entire ecosystem of the frontline workforce hiring. We always look for ways to push the boundaries of limitations by being innovative and by going the extra mile.
We are a seasoned team of experts with presence in Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, India, and the Middle East, and as we grow our presence in Asia and globally, TROOPERS is continuously looking for new talent to grow the company with.#J-18808-Ljbffr