About the Role:Grade Level (for internal use):07
The Team:
The Primary Market Solutions APAC Client Support team is responsible for supporting our clients' workflows and creating a strong rapport with them. This team focuses on answering our clients' questions about our platforms and partnering with our product, development, and other various teams across the organization to resolve any issues that may occur. The APAC Client Support team is a dynamic multicultural team, with team members based in Kuala Lumpur, Hong Kong, and Tokyo, and the team works closely with the Client Support teams in EMEA and the US as well.
The Impact:
S&P Global is seeking a motivated Client Support Associate to work within the Primary Market Solutions Client Support Team in Kuala Lumpur. As a Client Support Associate, you will be interacting with our clients in the APAC region daily, via email and phone. Your interaction with the clients is vital to help them have a successful experience with our platforms.
Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.
What's in it for you:
Opportunity to be involved in a rapidly growing business, with a varied and interesting role managing multiple stakeholders.
Exposure to financial services (i.e., primary market issuance) with training on best practices for successful client management.
Be part of a dynamic business, interacting with clients across the industry.
Work for a global business focused on the personal growth and development of its employees.
Responsibilities:
Resolving clients' inbound queries.
Providing product training.
Supporting sales with client demos.
Performing software testing.
Liaising between clients and product teams (providing feedback).
Documenting client interactions via Salesforce.
What We're Looking For:
Business Competencies
BA or BS or equivalent experience.
Mastery of MS Office tools (Outlook, Teams, Excel, etc.).
Commercial awareness:
Banking or investment industry experience preferred.
Customer-facing experience.
Basic understanding of software products.
Personal Competencies
Personal impact:
Strong work ethic – organized, detail-oriented, analytical, task-driven.
Good problem-solving initiative.
Ability and willingness to learn complex processes.
Work collaboratively with other teams and product lines globally to support and develop the business operating model.
Communication:
Strong, business-level verbal and written communication skills are required.
Empathetic and capable of establishing rapport with clients.
Fluent in Mandarin and/or any other Asian language (i.e., Japanese) is a plus.
Teamwork:
Able to effectively manage individual responsibilities whilst continuing to provide support to the wider team.
Ability to work effectively alongside others and communicate well with stakeholders at varying degrees of seniority.
Flexible Working (optional):
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visitwww.spglobal.com/marketintelligence .
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:****** your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf#J-18808-Ljbffr