About the Role:Grade Level (for internal use):07
The Team:
The Primary Market Solutions APAC Client Support team is responsible for supporting our clients' workflows and creating a strong rapport with them. This team focuses on answering our clients' questions about our platforms, and partnering with our product, development, and other various teams across the organization to resolve any issues that may occur. The APAC Client Support team is a dynamic multicultural team, with team members based in Kuala Lumpur, Hong Kong, and Tokyo, and the team works closely with the Client Support teams in EMEA and the US as well.
The Impact:
S&P Global are seeking a motivated Client Support Associate to work within Primary Market Solutions Client Support Team in Kuala Lumpur. As a Client Support Associate, you will be interacting with our clients in the APAC region daily, via email and phone. Your interaction with the clients is vital to help the clients to have a successful experience with our platforms.
Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base.
What's in it for you:
Opportunity to be involved in a rapidly growing business, with a varied and interesting role managing multiple stakeholders.
Having the exposure to financial services (i.e. primary market issuance). We will train you on best practices for successful client management as well.
Be a part of a dynamic business, interacting with clients across the industry.
Working for a global business focused on the personal growth and development of its employees.
Responsibilities:
Resolving clients' inbound queries
Providing product trainings
Support sales with client demos
Performing software testing
Liaising between clients and product teams (providing feedback)
Documenting client interactions via Salesforce
What We're Looking For:
Business Competencies
BA or BS or equivalent experience
Mastery of MS Office tools (Outlook, Teams, Excel, etc.)
Commercial awareness
Banking or investment industry experience preferred.
Customer facing experience.
Basic understanding of software products.
Personal Competencies
Strong work ethic – organized, detail oriented, analytical, task driven.
Good problem-solving initiative
Ability and willingness to learn complex processes.
Work collaboratively with other teams and product lines globally to support and develop the business operating model.
Communication
Strong, business-level verbal and written communication skills are required.
Empathetic and capable of establishing rapport with clients.
Speaks fluent Mandarin and/or any other Asian language (i.e., Japanese) would be great.
Teamwork
Able to effectively manage individual responsibilities whilst continuing to provide support to the wider team.
Ability to work effectively alongside others and communicate well with stakeholders at varying degrees of seniority.
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.
Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values:
Integrity, Discovery, Partnership
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit:https://spgbenefits.com/benefit-summaries
Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.#J-18808-Ljbffr