Kuala LumpurFull TimeAbout KlookKlook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn't this exciting?!It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient. As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.**What you will do**:Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.Adopting a customer service perspective, continuously optimize operational efficiency.**What you will need**:Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.Strong data analysis skills, as well as the ability to identify issues through data analysis and drive improvements.Excellent communication skills, and the ability to converse in Mandarin will be a plusKlook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
