At Alcon, we are driven by the meaningful work we do to help people see brilliantly.
We innovate boldly, champion progress, and act with speed as the global leader in eye care.
Here, you'll be recognized for your commitment and contributions and see your career like never before.
Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join AlconPOSITION OVERVIEW:The Associate II, Accounts Receivable manages primarily the accounts receivable processes, credit management and debt management and issue resolution, and enabling smooth operations and quality services execution within AGS and local country(s) of support.
This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Alcon divisionsKEY RESPONSIBILITIES:Service DeliveriesSupport the measurement and delivery of service levels and SLA/KPI targetsProvide operational and management support on cash application, credit management, collection management, including debt and dispute issue resolution, Month-end reporting and reconciliation including open AR clearing, and bad debt and provision analysisWith customer focus mindset.
Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting.
Resolve escalated issues and disputes diligentlyMaintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvements, and seamless serviceSupport tool/system implementation; Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial servicesProactively challenge the Status Quo, making fact-based recommendationsSupports any transitions and knowledge transfer activities, monitoring deliverables and timelinesManage day-to-day activitiesProcess incoming payment, reconcile account receivables and remittances, address payment issues or other discrepanciesCollection activities and hands-on in disputes/billing issues resolution with OTI and related partiesPerform bank reconciliation and clearing, ensure timely resolution and clean-up of overdue items identified.
Update cash position report, manage netting payment and cash forecastPerform blocked order operations and credit control activities including credit limit reviews & parameters analysis, manage credit limits setting in system, customer assessment & any exception processing – working closely with local country(s)Perform Customer Master Data Maintenance (credit related validation/approval) in collaboration with CDA/Commercial OperationsManage balance sheet reconciliations of allocated AR accounts, ensure timely resolution and clean-up of overdue items identifiedFocus on meeting KPI results, including blocked order %, AR aging %, DSO, AR delinquent, and Receivable Management tool and Finance Now tool adoption and resultsFunctionally reporting to AGS Center while collaborate closely with Local and Franchise Head(s) of Finance to provide country-level supportEnsure proper document managementEnsure proper accounting of financial transactions and accounting specific questions are well addressed and solvedEnsure the creation and maintenance of adequate AR & TCM related accounting records to meet the requirements of local legislation and Alcon required standardsResolve General Accounting pertaining to AR & TCM related issues and disputes, escalate as required or coordinate with various departmentsAd-hoc tasks as requiredComplianceEnsure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable)Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation in internal guidelinesEnsure application of agreed Alcon control procedures and actively support to deliver SOX certificationPromote a strong and control environment and follow up on audit issues and implement correcting measuresPeople ManagementActively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and BehavioursAct service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus cultureWHAT YOU'LL BRING TO ALCON:Education:(minimum/desirable)Bachelor's degree in Business Administration/Economics/Accounting/Finance or equivalentLanguages:English (Written & Spoken) proficiency requiredChinese or Thai (Written & Spoken) proficiency will be an added advantageExperience:Minimum 1 to 3 years of relevant experience in similar AR roleDemonstrated ability to work effectively in a multi-national, matrix organizationKnowledge of SAP in Account Receivables and Treasury Cash Management is a great add-onAbility to work flexible hours in accordance with the operational hours of the country/countries supported by the roleGood people and problem-solving skillsHOW YOU CAN THRIVE AT ALCON:Opportunity to work with a leading global medical device companyCollaborate with a diverse and talented team in a supportive work environmentCompetitive compensation package and comprehensive benefitsContinuous learning and development opportunities