Associate - P2P Procurement Support Operations (Contract)

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.Sound like you Then read on.About the RoleSupport Procurement Support Operations for Ariba Sourcing to Pay processes covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance and Supplier Enablement.Vendor Master Data Maintenance (VMDM)Maintain the vendor master data in SAP ARIBA.Ensure all the requirements met per BU requirementsSupport VMDM enquiries, and deal with SAP FICO team if necessarySupplier EnablementSupport supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.Communicate internally with supplier relationship owners and externally with suppliers on the enablement processCatalog EnablementUpload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessarySupport catalog - P2P related enquiriesAriba SourcingEnsure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA SourcingSupport sourcing event until completionContract Lifecycle Management (CLM)Support CLM Contract Workspace creation & amendmentEnsure sourcing process compliance prior to contract signing with proper documentation in place.Support general enquiries on CLM.Report & Data AnalyticsGenerate & customize report for the use of business unitsPrepare report dashboards for business units and customize according to their business requirements, currently using Tableau systemSupport report related enquiriesOthers:Ensure the SNOW tickets are updated on timely manner to have an accurate TATEnsure training materials are up-to date for the team usageSupport requests/enquiries for ARIBA which focused on Level 1 support requests/enquiries, i.e.system navigationsystem error's investigationbusiness process related to system functionalities.Handle and manage the ticketing system with timely update on the ticket statusEnsure tickets are handled within the agreed SLA by severity levels.