Associate - Policy Member Maintenance (SG) - 1 Year Contract
Location:Cyberjaya, MY-AIA Shared Services Malaysia
Time Type:Full time
Posted On:Posted 6 Days Ago
Job Requisition ID:JR-54021
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in.
Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future.
People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
About the Role
Responsible for providing after-sales support to policy-related administrative processes:
Process insurance policy adjustments, renewals and change requests from group policy holders as per stipulated benchmarks and requirements.
Process all incoming bills & payments requests within the service standard and ensure all processes are done prudently and in accordance with all regulatory and corporate requirements.
May facilitate passing through policy-specific client instructions/enquiries to relevant parties.
Perform day-to-day transactions and ensure delivery quality in terms of accuracy, completeness, and timeliness on a daily basis.
Ensure meeting personal quality, productivity, turnaround time, and attendance benchmarks.
Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
Ensure team operating efficiency.
Others:
Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any).
Continuously attend/involve with training for personal and career development.
Requirements:
Minimum 1 year experience in insurance policy processing experience.
Bachelor's Degree in Insurance, Business Administration or related fields.
Excellent written & spoken English language skills.
Good attention to detail & organizational skills.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity.
Failure to provide such information may influence the processing and outcome of your application.
You are responsible for ensuring that the information you submit is accurate and up-to-date.#J-18808-Ljbffr