Add expected salary to your profile for insights.
Client InquiriesProvide assistance to clients' inquiries.
This includes handling client communications via phone, email, or in-person interactions, addressing client inquiries, and providing guidance.
Adhere to the regulators and internal policies and procedures.
Coordinate the supporting documents with the processing hubs.
Account OpeningProvide guidance to the client on all account-related matters including the Trading account and CDS account inquiries.
Ensure the completeness of the Trading Account Opening Form and CDS Opening Form together with the supporting documents.
SettlementProvide guidance to the client on all settlement-related matters including the payment mode and channel available for clients to make payment.
Provide the client with information such as the nearest banking branch available for the deposit on payment received over the counter for cheque, cash (below RM1,000).
CDS/Bursa MattersProvide guidance on all the CDS/Bursa related matters including the CDS transfer, ad hoc balances, Transmission of Title (TOT), and updating client information.
Coordinate with the processing hubs on all the documentation and signature verification.
Provide guidance on client inquiries in all matters related to Nominees including the Subscription of Right Issues, Bonus and Dividend Reinvestment Plan (DRP).
Provide assistance to remisier/dealer inquiries.
This includes handling remisier/dealer communications via phone, email, or in-person interactions, addressing remisier/dealer inquiries and submitting their requests/issues to the dedicated processing hub.
Ensure all the documents received from the remisier/dealer/client are sent out to the processing hub in a timely manner.
Coordinate with IT Dept for the daily morning report printing.
Client Complaint ManagementCompile and report client complaints in a timely and fair manner.
Assume all the Branch Complaint Officer duties and functions according to the company/regulatory policies.
Maintain and upkeep the complaint records.
Administrative SupportHandle all the branch administrative tasks by liaising with the related departments including PLD and Finance Department.
Record and maintain cash advance.
Coordinate logistics between Branch Support and Processing Hubs.
Vendor billing (rental, astro, car park and others).
Upkeep of the branch maintenance (lighting, office supplies and others).
Liaise with building management (rental, car park and others).
CCTV, access card, attendance, and others.
Business Continuity Plan (BCP) CoordinatorThe Branch BCP Coordinator is responsible for ensuring the continuity of critical business operations in the event of a disruption.
Job Requirements:Bachelor's Degree or any professional qualification in a relevant discipline.
Excellent interpersonal and communication skills.
Strong cultural sensitivity to manage relationships with people from diverse cultures.
Your application will include the following questions:
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd.
Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad.
AFFIN BANK provides a suite of financial products and services that is catered to both retail and corporate customers.
The target business segments are categorized under key business units such as Community Banking, Enterprise Banking, Corporate Banking and Treasury.
As at 17 August 2023, AFFIN BANK has a network of 120 branches in Malaysia.
At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better.
It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.
At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation.
Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.
Our people are at the heart of what we do and remain the focus of our customer centric culture.#J-18808-Ljbffr