JOB DESCRIPTIONS ? Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts ? Audit all documentations as per Banks' regulatory requirements ? Conduct compliance training for new joiners and existing staff ? Monitor branches' compliance activities ? Coordinate Business Continuity Plan tests ? Perform audit checks on staff's workstations ? Other ad hoc tasks as assigned by the Head of Department. REQUIREMENTS ? A SPM/Diploma holder in any field. ? Good written and spoken skills in English and Bahasa Malaysia. ? Computer literate with proficiency in Microsoft Excel and Word. ? A team player, meticulous and can work with minimal supervision. ? Having experience in banking or debt collection/recovery field is an added value. ? Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided. WHY JOIN US? ? We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia. ? We offer an attractive remuneration package comprising of competitive base salary and allowance. ? We offer career advancement opportunities aimed at recognising performing staff. ? We reward performing staff with annual increment and overseas trips. ? We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees. ? We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees. ? We provide financial assistance and moral support to employees who are in need. ? We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities. ? Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station)