Full time
In this role at CelcomDigi, you will be responsible for overseeing and optimizing the customer journey within retail environments while ensuring the alignment of strategic business objectives.
The role bridges the gap between customer experience, operational efficiency, and retail strategy, requiring a mix of analytical, creative, and interpersonal skills.Responsibilities:
To lead the delivery of strategic automation and transformation initiatives by managing projects that improve efficiency, streamline processes, and enhance business performance.
The role involves designing and implementing automated solutions, driving change, and ensuring alignment with organizational objectives.
Strategic Automation and TransformationIdentify and prioritize areas for automation and process transformation in alignment with business goals.
Develop and implement strategies for introducing automation technologies, such as RPA, AI, or workflow systems.
Partner with leadership to ensure alignment of transformation initiatives with long-term business strategies.
Manage end-to-end project lifecycles, including planning, execution, monitoring, and delivery.
Collaborate with cross-functional teams to define project goals, scope, and success criteria.
Develop detailed project plans, allocate resources, and manage timelines and budgets.
Lead project teams, ensuring effective collaboration and delivery of high-quality results.
Automation Design and ImplementationWork with technical teams and vendors to design and deploy automation solutions tailored to business needs.
Conduct feasibility studies, impact assessments, and proof of concepts for proposed solutions.
Oversee the deployment and testing of automation systems, ensuring seamless integration with existing workflows.
Stakeholder Engagement and Change ManagementServe as the key liaison between business units, technical teams, and external vendors.
Communicate project objectives, progress, and outcomes effectively to stakeholders at all levels.
Drive change management efforts to support the adoption of automation and transformation initiatives.
Performance Monitoring and Continuous ImprovementDefine KPIs and metrics to measure the success of automation and transformation projects.
Analyze post-implementation results to ensure continuous improvement and sustainability.
Stay informed about emerging automation technologies and best practices to inform future initiatives.
As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you.
We believe that our people are our greatest assets and we nurture and develop great talents like yours.
Join our team to begin the journey to success with us today.#J-18808-Ljbffr