Ricoh Business Services Asia Pacific Sdn Bhd is seeking a dynamic individual to join our team as an AV Support Technician.
Responsibilities:Manage and provide proactive support offered from the clients' location, utilizing experienced knowledge of both the types of AV equipment in operations, Microsoft Teams Room application and site knowledge to ensure high availability of systems.
Utilize the active monitoring tools within the client environment to enable proactive and efficient inspection services of all AV applications covered within the support contract.
Ensure systematic logging of all incidents is captured on the combined reporting tools for every ticket and update to enable correct reporting and decision making based on data provided.
Provide onsite support to investigate failures and respond to maintenance issues, in order to provide technical expertise and understanding to resolve issues within a timely manner and offer customer excellence.
Liaise with the technical helpdesk support team to manage incidents and provide onsite physical attributes to the technical knowledge and test criteria requested by the helpdesk team.
Provide remote assistance to regional offices for the same client which have been provided with identical systems but do not have technical assistance on a local level.
Support and manage product warranty transactions in coordination with the technical helpdesk as the physical onsite technician.
Provide training and AV support to end users, to ensure that end users are aware of all functionality and correct ways of using the applications.
Qualifications & Experience:Good understanding of Audio-visual systems (Control, Audio and Video)
Knowledge of Crestron systems and deployment and configuration (Programming code not a requirement)
Knowledge of both analogue and digital systems
Knowledge of Sound reinforcement within events spaces
Knowledge of Microsoft Teams Application variants
Knowledge of Microsoft Teams Room hardware and software management
Knowledge of Microsoft Office to support Client Events
Ability to multitask and work to tight deadlines
CTS certification achieved or working towards with relevant experience (Ricoh will support final CTS qualification achievement within initial period)
Attention to detail in written communication and incident logging
Able to work in a 24x7 environment
Note:Scope of work will be revised depending on the management needs or request.
Other related duties may be assigned by the superior from time to time.
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Your application will include the following questions:
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Perks and benefits: Additional 3% voluntary EPF contribution, Dental, Medical, Miscellaneous allowance.#J-18808-Ljbffr