Bancassurance Exec - Tech, Ops & Prod (12 Months

Job Summary- To deliver results through basic processing and support that helps to meet customer's expectations by providing them with market leading service whilst developing excellent customer relationships- Job Accountabilities - Key Accountabilities- Set and achieve high targets to maintain productivity, efficiency and quality standards.- Build and maintain excellent customer relationships through processing a range of basic tasks.- Demonstrate a basic understanding of relevant systems, products, processes and procedures to aid delivery of first class service.- Support other colleagues with basic admin support across a variety of tasks.Contribute to a positive and supportive team culture.- Learn about the importance of the Customer and conduct focus.- Take personal responsibility for resolving basic customers queries.- Job Functions- Credit control- Deliver reports according to SLA- Handle Business partners/customer enquiries- Handle refund, policy / endt issuance request- Business Accountabilities- Follow standard ordering procedures to ensure adequate low value supplies/resources (e.g. paper, envelopes etc.) are available to meet work unit requirements.- Follow service centre procedures to ensure adherence to the organization´s risk, health and safety and compliance policies sometimes with a moderate degree of supervision.- Organize information according to service centre procedures by filing, data entry, checking/matching data, etc. to ensure accurate records are maintained on a day-to-day basis.- Provide feedback relating to the quality and efficiency of service centre processes and systems.- Liaise with internal customers in order to exchange information, clarify facts, and resolve queries and/or problems, and adjust release of jobs based on business priorities.- Operate within a straightforward routine or process, constantly monitoring the quality of outputs to ensure they fit business requirements.- Job Qualifications- Minimum Diploma level (diploma in accounting is also acceptable)**You are the heart & soul of Zurich!**At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.Let's continue to grow together!- Location(s): MY - Kuala Lumpur- Remote working:- Schedule: Full Time- Recruiter name: Tarenjit Kaur- Closing date: