Banking Operation Team Lead - Business SupportCompliance & Risk (Banking & Financial Services)
Full time
GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.
We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.
Get to know the Role:
We're looking for a Business Support Team Lead. The candidate will be involved in the day-to-day Customer Onboarding journey activities. He/She is expected to be well versed in key areas such as Proof-of-Address (POA) checks, eKYC, Name Screening, and Customer Due Diligence. The incumbent may be deployed for shift work to support up to 24x7 coverage.
The day-to-day activities:
Provide oversight of the team in day-to-day operational activities in the Onboarding processes.
Supervision of day-to-day eKYC processing with consistency.
Approver of name screening alerts with sound judgment and taking into account timeliness of alert closures.
Conduct CDD documentation review and approval for customers in retail/small & medium enterprises banking segments with high quality standards (e.g. consistency, process adherence, productivity).
Ensure all assigned cases are processed in accordance to operational manual and standard operating procedures and within established SLAs.
Ensure processes are performed in compliance with the Bank's standards and regulatory requirements.
Ensure all errors/incidents are appropriately escalated and documented.
Perform other ad-hoc duties as and when assigned.
The must haves:
Minimum of 6-10 years' relevant experience in AML/CFT roles in a Regulated Financial Institution, with relevant hands-on Onboarding, Name Screening, and Customer Due Diligence experience in conducting end-to-end onboarding process for retail/small & medium enterprises segments.
At least 3 years of relevant experience in leading a team.
Minimum of bachelor's degree or equivalent in any discipline (from a recognized university).
Solid knowledge of Singapore AML regulations (e.g. MAS 626) and guidelines on AML/CFT/Sanction.
Good communication skills: able to articulate facts, processes, and policy to key stakeholders who may have any onboarding-related queries.
Able to work in shift-based hours.
Good to have:
Certification as an AML specialist (e.g. CAMS / Diploma in AML) with a recognized institution will be an advantage.#J-18808-Ljbffr