As Bartender, you are an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. You are responsible to assure each guest is greeted promptly, courteously, graciously with eye contact, and a smile. As Bartender, you provide hotel guests and servers with quick and efficient beverage service, following the state and city alcohol law while adhering to Else standards of service. With consummate working knowledge of all products served by the bar, you are anticipated with the serving details and service performed properly to our guests.
Duties & Responsibilities:
The ability to describe the selection of beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the lounge; communicate guest orders including any special needs or requests to the bartender using the hotel's point-of-sales system; check completed orders with the guest's original order; transport items to the guest table in a timely manner.
Always be hospitable and well-mannered when dealing with guests.
Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
Breakdown, clean, and set-up of tables and drink stations.
Work harmoniously and professionally with co-workers and supervisors.
Implement and maintain the standards of service quality pertaining to your area of responsibility by providing the best possible service to our guests.
Give maximum care to the maintenance of the physical assets of the outlets within your responsibility to keep them in the best possible functional state.
Check schedule and ensure punctuality at work.
Ensure that service/items are prepared according to hotel minimum standards and standard procedures.
Check the cleanliness of areas of the bar and restaurant prior to and after service.
Intervene with potentially intoxicated guests in the bar or lounge, taking steps to slow down service and only cut a guest off discreetly to avoid embarrassment.
Ensure that staff apply the necessary precautions with regard to the hotel's food safety and hygiene standards.
Ensure that staff are aware of and apply the procedures concerning hotel fire and life safety/emergency procedures.
Assist with bar inventory.
Stock paper and bar supplies.
Assist in the seating of guests.
Assist with the cleaning of operational areas.
Locally-rooted but globally-connected, the Else brand is conceptualised as a modern-day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution.
Located in the centre of Kuala Lumpur's creative-cultural core and opening in early 2022, Else Kuala Lumpur will be the brand's debut property. The Else mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team.#J-18808-Ljbffr