Basic RM2400-Customer Service Executive English Speaker Needed @ Ara DamansaraAra Damansara, Selangor
Salary Package:RM2200+ KPI ALLOWANCE UP TORM 200
EPF + SOCSO IS PROVIDED
14MEDICAL LEAVE &12ANNUAL LEAVE IS PROVIDED
1 monthpaid trainingis provided.
Location: NearbyLRT Ara Damansara and 10 minutes walking distance
Requirements:
SPM holders and above.
Fluentin speaking and writing English.
Available to work in(9 Hour including 1 Hour break)Mon - Fri, 7:30am - 6pm & Sat - Sun, 8am - 5pm.
5 working days and 2 rotational off daysincluding workingweekend or public holidays.
Passionate about customer experience related tasks.
Able to work in a fast-paced environment.
Strong ability to multitask, prioritize and manage time effectively.
You are required to work on site atAra Damansara Office .
Available to start work on9 December 2024 .
Responsibilities:
Provide detailed information and support to customers regarding products, including cameras, printers, and accessories, through phone, email, and live chat.
Address and resolve customer issues related to product performance, warranty claims, repairs, and returns efficiently and professionally.
Assist customers with placing orders, updating them on order status, and handling shipping-related queries to ensure a smooth purchasing experience.
Offer guidance and troubleshooting for technical problems with products, helping customers resolve issues or directing them to the appropriate technical support resources.
Collect and document customer feedback and complaints, and relay this information to relevant departments to help improve products and services.
About the Company:
Our clientis a leading global provider of technology-enabled business process outsourcing solutions.The projectis a Japanese multinational corporation headquartered in Ota, Tokyo, specializing in optical, imaging, and industrial products, such as lenses, cameras, medical equipment, scanners, printers, and semiconductor manufacturing equipment.#J-18808-Ljbffr