As a Bellman at the Heritage Hotel Cameron Highlands, you will be a key member of our front office and guest services team.
In this full-time role, you will be responsible for providing an exceptional welcome and hospitality experience to our guests throughout their stay in the beautiful Cameron Highlands region of Pahang.
What you'll be doing
Warmly greet and assist guests upon arrival and departure, ensuring a smooth check-in and check-out process
Provide luggage assistance, escorting guests to their rooms and ensuring their belongings are delivered promptly and safely
Respond promptly to guest requests and enquiries, offering information and recommendations about the hotel's facilities and the local area
Maintain a professional and courteous demeanor at all times, upholding the high standards of service our guests expect
Collaborate with the front desk and concierge teams to ensure a seamless guest experience
Adhere to all hotel policies and procedures to ensure guest satisfaction and safety
What we're looking for
Previous experience in a similar guest services or hospitality role, ideally within a hotel environment
Strong customer service orientation and the ability to provide warm, personalised assistance to guests
Excellent communication and interpersonal skills to interact with guests from diverse backgrounds
Ability to work effectively as part of a team and support your colleagues
Flexibility to work a range of shifts, including weekends and public holidays
Proficiency in English, with the ability to communicate in additional languages an advantage
What we offer
Opportunities for career development and progression within the hotel
Discounts on hotel stays and dining for you and your family
A supportive and inclusive work environment
On-site staff accommodation available
About us
The Heritage Hotel Cameron Highlands is a premium resort nestled in the lush, rolling hills of the Cameron Highlands.
As part of the Heritage Hotel Group, we are committed to providing our guests with exceptional hospitality and a truly memorable experience.
Join our dedicated team and contribute to the success of this iconic Malaysian destination.
Apply now to become our next Bellman and be part of the Heritage Hotel Cameron Highlands family.#J-18808-Ljbffr