DescriptionAssist the superior in the delivery of services to operate and maintain the property including technical, maintenance, procurement, and asset & vendor management.Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers/service providers to the site.Be familiar with & operate to the Scope of Work/SLA's/KPI's as defined in the Master Agreement.Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.Review and spot-check to ensure that suppliers/service providers are meeting contractual obligations to the client.Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency.Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely mannerAssist superior to ensure smooth running of meetings & events at the site.Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situationsProvide backup support for the superior in times of absence.Liaise closely with the client on-site representatives to address problems and/or enhance working environment performanceClearly document & communicate all client expectations to the balance of the FM teamWork collaboratively with facilities team colleagues both within the account & in the wider APM networkProvide assistance in general administrative activities and any other duties as assigned by the superior on a needs basis.Uninterrupted site operations100% compliance of site to key client and APM auditsMeet or exceed Client Satisfaction survey targetsIndividual IPMPContinuously improving serviceVendor ManagementRequirementChargeman BO Certificate by Suruhanjaya Tenaga (Energy Commission)Sound interpersonal skills to manage diverse range of service providers and Client representativesSound written and oral communication skillsDemonstrated ability to manage multiple and complex operational matters on a daily basisCapacity to deal with ambiguity and address complex problemsCivil engineering, others engineering background or building management background and skillsSound computer skills in window based operating system and possess AutoCAD skill will be advantage.Tough yet pleasent,highly initiative independent and possess leadership qualitiesCommand good working relationship internally and externallyRepresent APM by behaving consistently with cultural and company requirements.Provide services in keeping with client's cultural and company requirements.Work towards objectives unsupervised.Be willing to assist & mentor colleagues.Provide an effective contribution to the team's delivery.Contributes via regular feedback, to the overall performance of the delivery team.Works towards individual targets, monitor and manages individual and Vendor performance.Be able to make difficult decisions and resolve problems or improve operations.Actively search-out opportunities to achieve better or best results and increase the service delivery provided by APMPromote open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respects of superiors, subordinates, peers and clients.Listens effectively and communicate through actions and example.Has a strong written and oral communication skill.Location: On-site –Subang Jaya, MalaysiaJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.We take our responsibility to protect the personal information provided to us seriously.Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.We will then delete it safely and securely.
