Booking Operations Executive - Fresh Grads WelcomeKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing a one-stop platform to meet all travellers' needs.
KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.
(Job Description)
The Booking Fulfilment Executive is responsible for assisting with manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities include handling and resolving booking issues or queries and performing optimisation on processes.
You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications, and provide a simple, rapid, competent support experience.
Responsibilities
Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customers and merchants
Liaises with internal departments and external merchants to fulfil booking amendments and refunds
Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
Keeps updated with company procedures and processes
Shares merchant feedback with relevant departments for further improvements
We would love to hear from you if…
Diploma qualification and above
Minimum 1 year of working experience in the service-related industry or equivalent.Fresh graduates are encouraged to apply
Good organisation, attention to detail, good time management, and takes initiative
Excellent interpersonal and communication skills
Fluent in written and spoken English & Mandarin
Proficiency in MS Office including Word and Excel
Able to work shifts, 7am to 4pm & 9.30am to 6.30pm (including weekends and public holidays)
What we offer:
Competitive salary and benefits package
Continuous training and development opportunities
Experience a dynamic and inclusive work environment
Gain regional exposure through working with colleagues across different countries in Southeast Asia
Unlimited beverage & snack supply
Seasonal exciting team bonding activities
KKday is a leading mobile-first e-commerce travel platform for local experiences with a strong presence across key Asia-Pacific markets. Our goal is to make travel more accessible, convenient, and safe for everyone.
Since 2014, we've pioneered the digitalization of tours, activities, and attractions and brought them to everyone's fingertips. Now, travelers can search for, discover, and book experiences, anytime, anywhere.
KKday currently hosts over 30,000 products and services in more than 92 countries and 550 cities. Our website and mobile apps are multilingual, supporting both traditional and simplified Chinese, as well as English, Japanese, Korean, and many others.#J-18808-Ljbffr