Bpo - Technical Support (China & Hong Kong)

**What will you do?**- Responds and addresses customers' problems in a timely manner utilizing our support system- Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.- Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience- Understands the technical back end and operations of our project- Improves and expands technical knowledge and familiarity with technical issues to better assist customer**Requirements**:- **Must be able to work on rotational shifts (NO OVERNIGHT SHIFT)**:- Potential WFH- Possess a Diploma/Degree (SPM holders must have experience)**Working hours: Training or 1 month : 9.00am -5.45pm****Shift After training**:- 8am -5pm- 8.30am -5.30pm- 9am -6pm- 9.30am -6.30pm- 10am -7pm- 10.30am -7.30pm- 11am -8pm- 11.30am -8.30pm- 12pm -9pm**Job Type**: PermanentPay: RM5,000.00 - RM7,500.00 per month**Benefits**:- Additional leave- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Day shift- Evening shift- Night shiftSupplemental pay types:- Overtime pay- Performance bonus**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Cantonese (preferred)