**Job***: Retail Banking**Primary Location***: Asia-Malaysia-Batu Pahat**Schedule***: Full-time**Employee Status***: Permanent**Posting Date***: 26/Jun/2023, 2:48:23 AM**Unposting Date***: Ongoing**Role Responsibilities**Branch Manager is responsible for overseeing and coordinating all operations of a branch. Their duties include building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.Manage the branch to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met by the team.Build up collaboration within the branch with different job families covers Priority Banking, Affluent Acquisition, Mortgage team and Business Banking TeamsManage branch ecosystem in a well-balance and health & safety work place for all staffs**RESPONSIBILITIES**Key Measurement of the followings:- 1. Green Book2. Branch Daily Sales report3. BM Quarterly JO measurement report4. Branch Operation & Service League Table5. Branch CSS6. Financial and Non-Financial losses7. All Branch Audits8. FLC & Complaint9. Digital Migration**Strategy**Business acquisitions, through typical activities like:- Generation of new business via sales promotions, out-marketing calls, presentations / seminars and in-branch contacts.- Setting, facilitation of execution and monitoring sales plans for Acquisitions team, PB relationship teams, Mortgage teams and / or other sales staff who designated at the branch- Coaching of all sales staff to increase sales productivity and cross-selling.- Collaborate of prospective business to other SCB functional units such as Business Banking & Mortgage- Enhancement of the Bank's image via community activities.Management of Branch staff- Build Branch team, staff morale and engagement as measured by MY VOICE.- Proactive mentoring and management of all branch staff. Undertake union interface if necessary.- Observing, coaching/training and counselling staff towards expected behaviours.- Identification of training/development needs and ensuring these are met**Business**- A branch manager is an employee who oversees the operations of a branch.- The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.- Branch managers oversee the performance of other employees who work in their branches**Processes**To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well.**Management of Service Delivery:- **Set and monitor branch service standards (including premises).Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.Getting ad hoc customer feedback.**Operations and Support:- **- Control and periodic checks of operational risks and workflows.- Facilitating and implementing work process improvements.- Relieve BOSM as and when required.**People & Talent**1. Good leadership skills2. Strong communication skills3. Strong negotiation skills4. Ability to multitask5. Good judgement to make decisions in all aspect6. Team player and able to work under pressure7. Strong knowledge on Internal and regulatory process**Risk Management**- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.- Participate in and/or support the Bank's effort in combating money-laundering activities.- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.**Governance****Responsibilities as a Responsible Person (RP)**- To report Unit's OR issues and losses to BORM & CEPG (Branch Operation) in a timely manner.- To assist BORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management- Act as OR coordinator for the section- To adhere to the agreed CST plans and approach- To identify and report all exceptions on non compliance with standard controls- To identify and report all weaknesses inherent in the standard controls- To maintain proper record keeping on all CST related activities- To maintain independence in the conduct o
