Management - Store (Retail & Consumer Products)
Full time
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JOB PURPOSE
Manage and oversee branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.ACCOUNTABILITIES
Financial
1. Drive and achieve overall Branch Sales Target
a) Deposit
b) Investment
c) Loans – ASBF, SMART MONEY & Education loan
d) Bancassurance & Banca Takaful product
e) Credit Card
f) Business referrals
2. Prevention of Fraud and Losses (internal and external).
3. Effectively control the cost as per budgetProcess
1. Ensure that every staff discharge duties in accordance with:
a) Branch Manual
b) BNM Guidelines and Other Regulatory / Statutory Requirement
c) Internal control process & procedures.
2. Ensure satisfactory audit rating
3. Ensure audit findings are resolved within specified time frame.
4. Monitor submission of reports within the specified time
5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
6. Act as Business Compliance Officer (BUCO) Representative.
7. Act as CLO (Complaint Liaison Officer).
8. Act as Branch OSHA coordinator.
9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.Customer
1. Ensure efficient customer service level in accordance with SLA
2. Ensure timely reply to customer and CCQ.
3. Ensure to resolve any complaints within SLA
4. Ensure accuracy in service delivery.People
1. Resource management:
a) Annual leave
b) Attendance
c) Branch meeting.
2. Provide training / briefing on products and identify training needs
3. Recruitment of staff
4. Staff development and coaching
5. Ensure knowledge and understanding of respective KPIs and JD among all staff
6. Performance and productivity tracking at all levels including performing staff appraisalsLearning & Growth
1. To involve and contribute to any special project organise by Head Office
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal
development and growth.
3. To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit
4. To identify any potential staff for succession planning.
Other Responsibilities
1. To manage and undertake ad-hoc assignments
2. Alternate key holder to Vault & Self Service Terminal.
3. To organize or participate CSR activities within the branch community
4. To ensure cleanliness, safety and security of the bank's premise and SSL area
5. To perform relief duties as and when required or in the absence of ABM.Your application will include the following questions: Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? Do you have experience in a sales role? What's your expected monthly basic salary? How many years' experience do you have as a branch manager? Do you have customer service experience?
Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd. Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad.
AFFIN BANK provides a suite of financial products and services that is catered to both retail and corporate customers. The target business segments are categorized under key business units such as Community Banking, Enterprise Banking, Corporate Banking and Treasury. As at 17 August 2023, AFFIN BANK has a network of 120 branches in Malaysia.
At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.
At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture.
Affin Bank Berhad (AFFIN BANK) is the financial holding company of Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd. Generali Life Insurance Malaysia Berhad and Generali Insurance Malaysia Berhad are associate companies of Affin Bank Berhad.
AFFIN BANK provides a suite of financial products and services that is catered to both retail and corporate customers. The target business segments are categorized under key business units such as Community Banking, Enterprise Banking, Corporate Banking and Treasury. As at 17 August 2023, AFFIN BANK has a network of 120 branches in Malaysia.
At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.
At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture.#J-18808-Ljbffr