Branch Operations Executive (Kuching Branch)

Job Function Ensure that Branch's Operation covering customer service and cashiering run smoothly and comply with Company's policies, procedures and regulatory by working closely with the various parties including agency force & process owners of Life Operations at Head Office so as to deliver prompt, reliable & quality services to policyholders and agents

Ensure all transaction are compliance with the Turn Around Time 
Provide administrative and sales support to marketing personnel in managing agency force 
Key Duties & Responsibilities: Perform Financial and Non-Financial alterations – Customer ServiceFollow-up with agents and HO on pending casesHandle inquiries from call-in/walk-in customer and agency force related to policy servicing mattersHandle various customer service tasks, for instance claims, upgrade/downgrade policy benefits & submit documents to HOScrutinize the proposal forms and perform data entry at branch levelRelief cashier to collect premium payments and print Official Receipts for both walked-in clients and agentsPrepare Day End Balancing, print and check reports for collection batches, prepare cheque's bank-in slip, cash casting slipTo be cross trained in any operational functions from time to time in order to be versatile in the operations work of the branchUndertake other work/duties as an when required Requirements: Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.At least 1 year(s) of working experience in the related field is required for this position.Preferably Executive specializing in Branch Operations or equivalent.Required language(s): English, Bahasa Malaysia