Branch Operations Executive (Kuching Branch)Ensure that Branch's Operation covering customer service and cashiering runs smoothly and complies with Company's policies, procedures, and regulatory requirements by working closely with various parties including agency force & process owners of Life Operations at Head Office to deliver prompt, reliable & quality services to policyholders and agents.
Key Duties & Responsibilities:
Perform Financial and Non-Financial alterations – Customer Service
Follow up with agents and HO on pending cases
Handle inquiries from call-in/walk-in customers and agency force related to policy servicing matters
Handle various customer service tasks, for instance claims, upgrade/downgrade policy benefits & submit documents to HO
Scrutinize the proposal forms and perform data entry at branch level
Relief cashier to collect premium payments and print Official Receipts for both walked-in clients and agents
Prepare Day End Balancing, print and check reports for collection batches, prepare cheque's bank-in slip, cash casting slip
To be cross-trained in any operational functions from time to time to be versatile in the operations work of the branch
Undertake other work/duties as and when required
Requirements:
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably Executive specializing in Branch Operations or equivalent.
Required language(s): English, Bahasa Malaysia
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