Ensure high levels of customer satisfaction.
Handle customer inquiries and complaints.
Manage inventory and supplies.
Ensure compliance with company policies and procedures.
Develop and implement strategies to improve branch performance.
Monitor financial performance and achieve financial goals.
Conduct regular staff meetings and training sessions.
Prepare and submit reports to upper management.
Maintain a safe and secure work environment.
Implement marketing and promotional activities.
Monitor and analyze branch performance.
Ensure proper maintenance of branch facilities.
Resolve operational issues promptly.
Foster a positive and productive work environment.
Assist in hiring and training new employees.
Develop and maintain relationships with key customers and stakeholders.
Stay updated on industry trends and best practices.
RequirementsBachelor's degree or diploma in Business Administration or related field.
Proven experience as a Branch Supervisor or similar role.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Strong problem-solving and decision-making abilities.
Proficiency in MS Office and branch management software.
Knowledge of industry regulations and best practices.
Ability to work under pressure and meet deadlines.
Strong organizational skills and attention to detail.
Customer-focused mindset.
Ability to work independently and as part of a team.
Experience in financial management and budgeting.
Strong analytical skills.
Ability to train and mentor staff.
High level of integrity and professionalism.
Ability to adapt to changing business needs.
Strong negotiation and conflict resolution skills.
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Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Branch Supervisor? Which of the following languages are you fluent in? How would you rate your English language skills? Which of the following Microsoft Office products are you experienced with?
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