Primary Responsibilities Compliant Oversight Ensure that ABO business activities adhere to relevant laws, regulations, and company policies.
Oversee the implementation of business conduct policies and rules.
Investigation, Reporting, and Resolution Investigate alleged violations of business conduct policies and rules.
Collaborate and work closely with relevant departments, especially the Sales Department, to address and resolve conduct issues promptly and appropriately.
Prepare and submit reports on business conduct compliance to department manager and, if applicable, regulatory bodies.
Communicate compliance-related metrics and trends to relevant stakeholders.
Unauthorised Selling Monitor online platforms for sellers offering Amway products.
Investigate and identify online resellers, and take necessary actions such as removing their listings.
Address product arbitrage by investigating and taking appropriate actions.
Facilitate conflict resolution with violating ABO(s) and their upline(s).
Regularly communicate with other BCR affiliates to address international resellers.
Data Analysis Regular monitoring of ABO activities and analyzing sales data to identify unusual patterns, anomalies, and potential violations that could impact ABO sales and qualification.
Generate reports and present findings to the manager to inform strategic decision-making.
Work with the Sales team to address and correct any deficiencies or weaknesses identified during the analysis.
Act on the recommendations made by the risk audit team to enhance the organization's risk management processes.
Communication, Education and Training Continuously enhance and incorporate relevant business conduct and rules initiatives based on feedback, changes in the business environment, and emerging ethical considerations.
Develop and deliver training programs to educate ABOs on best practices and sound business stewardship in alignment with the Amway Rules of Conduct and Amway Values.
Promote Amway values of ethics, business conduct policies, and rules to the ABOs.
Digital Communication Standards (DCS) and Quality Assurance Standards (QAS) Provide training sessions for ABOs on best practices.
Ensuring effective, consistent, and compliant communication within the ABO business environment.
Social Quality Assurance Review ABO mentions across identified social media platforms and take appropriate remedial actions if necessary.
Identify and address potential negative sentiments or emerging issues.
Analyze and derive insights from social media conversations and prepare reports.
Others Respond and follow up on Helpdesk inquiries.
Other duties as assigned or directed by the BCR Assistant Manager or Head of BCR.
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