Responsibilities: Maintain strong relationships with customers, fostering loyalty and long-term partnerships. Proficient knowledge and experience in managing imports and exports operations. Take the lead in engaging with managing strategic customer interfaces. Facilitate communication and collaboration with carrier contacts and monitoring on the performance of carriers. Develop, implement, and continuously enhance ocean import/export operational procedures. Map company process flows and continuously review to identify efficiency gains. Establish and manage relationships with origin counterparts and destination partners. Strategically grow a network, lead negotiation of rates and contracts with ocean carriers. Help resolve issues with steamship lines, ports and container freight stations, and carriers. Stay current with developments and changes in applicable laws, regulations and other government requirements. Oversee compliance with applicable regulations, other government requirements and filings, and company standards. Skills required: The candidate should have at least a Diploma or Bachelor's Degree, preferably in Business Management, Marketing, Supply Chain Management, and/or Logistics. A minimum of 5 years of experience in the Ocean freight forwarding industry, with at least 3-4 years in a managerial role, is required for this position. The candidate should possess an operational and commercial excellence mindset. Strong industry knowledge, understanding of market trends, and logistics requirements are essential. The candidate should be results-oriented and have the drive to grow an international freight forwarding business. Self-starting and hands-on problem-solving skills are required. Excellent communication skills are necessary, with the ability to interact effectively with individuals from diverse cultures. Applicant must be eligible to work in Malaysia legally
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